Incense is a combination of aromatic substances, such as resins and oils, that produce a pleasing fragrance or scent when burnt.
Incense may come in different forms but here at In Sense we sell direct burning incense in the form of incense sticks. The incense stick must initially be lit until a small flame glows, and then gently blown out. The incense will burn slowly, generally for 40-45 minutes, releasing its beautiful fragrance as it burns.
How many sticks of incense are in a pack?
We sell our incense in packets of 20g. Because all of our incense is handmade, each incense stick will vary slightly in weight.
Our Classic range of incense will include c.18-20 sticks per 20g.
Our Deluxe range, with a higher quantity of resins and essential oils and therefore slightly higher weight per stick, will include c.16-18 sticks per 20g.
How long do your incense sticks burn for?
Each incense stick is approximately 20cm in length and will burn for 40-45 minutes.
I don't know which incense to choose
If you would like some advice to help you choose which incense is right for you, you can try our Scent Test here.
If you have any further questions or queries, please contact us and we will be more than happy to help.
What ingredients are used in your incense?
Our incense sticks are made using 100% natural ingredients. From the sustainable bamboo sticks and chemical-free base materials, right through to the highest-quality fragrant oils and resins made from naturally aromatic plants. We are proud to offer an incense stick that is chemical and synthetic-free, non-toxic, and vegan.
Do your incense sticks contain chemicals, toxins, or any synthetic materials?
Absolutely not. Every one of our incense sticks has been made by hand, using only the highest-grade natural ingredients. Our incense sticks are chemical and synthetic-free, non-toxic, and vegan.
Is your incense vegan friendly?
Yes, all of the ingredients used in our incense sticks are vegan and cruelty free. Our incense sticks are 100% natural with no animal extracts, artificial ingredients, or chemicals.
Where is your incense made?
All elements of our production process are done by hand. From the blending of scents to the rolling of incense sticks, right through to the final packaging.
Our incense sticks are handmade in a village workshop in India - small scale, not mass-produced in factories. Our production process creates no byproducts and no safety hazards for employees.
We work with a traditional incense producer committed to ethical work practices and employee welfare. It is important to us to help preserve the local community crafts of old India and support a small local economy.
How does your packaging impact the environment?
At In Sense, this is an important issue for us and we are doing our bit to protect our precious earth for future generations. We know that the decisions we make can have a positive impact, however small, now and in the future.
Our products are ethically produced and sustainable and all packaging is recyclable and compostable.
Items will be posted in eco-friendly, 100% recyclable corrugated mailers. By recycling your packaging at the end of its use, it reduces the amount of waste that ends up in landfill.
Our thank you cards are made from low-grade 100% post consumer waste. These are not dyed or bleached using any chlorine, the colour is achieved by matching raw waste materials.
We will always make the best choices possible for all and we will continue to strive to do more to reduce our footprint.
How do I find out about new products?
You can follow us on Instagram: @be.in.sense to keep up to date with the latest information.
By subscribing to our mailing list you will be notified of any new product releases 24 hours before they are released to the public.
We can’t wait to expand our range as we grow and we love to receive valuable feedback and input from our customers. If there is a product or fragrance you’d like to see us stock, please contact us.
How can I stock your incense?
At In Sense we thank you for your interest in becoming a stockist and would be delighted for you to stock our products.
How do I burn incense? How do I light an incense stick?
Simply light the tip of the incense stick until a small flame is established. Allow it to burn for a few seconds to ensure it is properly lit, then gently blow it out. Your incense stick should glow red and a gentle wisp of smoke should be seen.
Place your incense stick in a fire-proof holder in a safe location away from children and pets and away from all flammable materials. Do not burn incense unattended.
Are incense sticks bad for me? Is your incense safe to use?
Our incense is made from 100% natural ingredients making it chemical and synthetic-free, but like anything else that emits smoke, incense smoke may be inhaled when using it. If you suffer from a respiratory or other illness or you are pregnant, you should seek professional advice before using incense.
It is important to ensure that you always burn incense safely, in a well-ventilated area.
If you experience any health problems, please seek professional advice.
Can incense cause fire?
As with all flammable items, you should burn incense safely to reduce the risk of fire.
Place your lit incense stick in a fire-proof holder in a safe, stable, heat-proof location.
Keep lit incense away from all flammable materials such as curtains, lampshades, or clothing
Ensure that ash falls onto a fire-proof surface, and cannot fall onto a flammable surface such as carpet.
Burn incense in a well-ventilated area but away from windows or drafty areas.
Keep both unlit and burning incense out of reach of children and pets.
If you wish to extinguish a partially burnt incense stick, simply dip the glowing tip in water.
Do not burn incense unattended.
Will incense set off my fire alarm?
Under normal circumstances, incense will not trigger your smoke detector / fire alarm because it will not produce enough smoke to do so. Try to keep your incense burning as far away from your smoke alarms as possible, to keep the odds of triggering an alarm as low as possible.
Are incense sticks harmful to animals?
Our incense is made from 100% natural ingredients making it chemical and synthetic-free, but like anything else, dogs and other animals may occasionally be sensitive to the scent and smoke emitted from incense sticks. Please take this into consideration when enjoying your incense sticks.
You should keep lit and unlit incense away from children and pets. Enjoy your incense sticks in a well-ventilated area to keep your pets safe.
Will incense kill my plants?
At In Sense, our incense sticks are made from 100% natural ingredients making them chemical and synthetic-free, non-toxic, and vegan. Because of this, the incense ash can be added to your plants to act as a great fertilizer.
Burning incense will emit a small amount of smoke. The smoke contains carbon dioxide which is beneficial to plants, since it is used in photosynthesis, but the particles present may coat the leaves of your plants and hinder the absorption of light. You can reduce the risk of this by burning incense in a well-ventilated area.
Orders in the UK over £20 will qualify for free shipping.
For orders in the UK under this value, a flat rate of £2.95 will be charged for Standard UK (Mainland) shipping.
Subscriptions in the UK will qualify for free shipping.
For orders to countries in the EU and EEA, a flat rate of £5.00 will be charged for Standard shipping.
For orders to all other destinations, a flat rate of £5.00 will be charged.
Full prices will be displayed at checkout before ordering.
Orders will be delivered using Royal Mail.
What is the expected shipping time?
We ship orders twice a week, on Mondays and Fridays.
Please allow up to 2-4 working days from the day of posting for delivery in the UK (Mainland), up to 8 working days for delivery within the EU and EEA, and up to 14 working days for delivery to the rest of the world.
Shipping time might vary depending on location, shipment method and other factors outside of our control.
Please note: Delivery times may differ due to the current COVID-19 situation.
What destinations do you ship to?
We deliver all over the world - both locally and to most worldwide destinations.
To confirm whether we can deliver to your destination of choice, add your selected products to your cart, then proceed to checkout where you will be able to see if the destination is available for shipping.
If you are having any issues at the checkout please contact us and we will do our best to help you.
Will I have to pay import tax on international orders?
If your delivery address is outside of the UK, international taxes might be applied depending on your country's tax policies.
At In Sense, we have no control over these charges and regrettably cannot predict their amount.
Please contact your local customs office for further information before placing your order if you have any queries.
More Delivery Information:
Purchases made on weekends or bank holidays will be processed the next working day.
At In Sense we believe in doing better, so all of our orders are dispatched using eco-friendly packaging materials. You can read more about this under the Product Information section.
We hope you are happy with your purchase, but if you wish to return an item for an exchange or refund, goods may be returned at your own expense and risk within fourteen (14) days of receiving them.
To be eligible for a return, goods must be unused, unopened, undamaged (in perfect and saleable condition), with the original product packaging.
Please email info@beinsense.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions for where to send returned goods. We strongly recommend you obtain proof of postage when returning goods to avoid packages being lost.
All returned goods will be examined upon receipt. Eligible refunds will be applied within fourteen (14) days of goods being received using the same method originally used by you to pay for your purchase.
Any costs associated with postage and packaging (including original shipping and packaging cost and the cost of returning the item to us) will not be reimbursed.
Please note: no refunds can be given to purchases outside of the EU.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Products:
All items are thoroughly checked prior to despatch, but in the unlikely event that (a) your product(s) (not including packaging) arrive damaged or (b) you receive the incorrect product, please notify us within 48 hours of receiving them at info@beinsense.com to inform us (including photographic evidence of the damage/wrong item).
Once we have assessed your claim we will make arrangements for a replacement or the correct item to be delivered to you. You will be asked to return the damaged or wrong item to us.
Should your parcel show signs of damage on receipt, please take photographic evidence of the damaged area(s) if possible. This will assist in any claims which may occur at a later date.
Delayed or Lost Orders:
In the case of a delayed parcel, we will attempt to locate the parcel. If we are unable to locate it, we will ask you to fill out a missing parcels form in order that a claim can be made, and replacements sent.
Our delivery partners consider a parcel lost after a period of:
10 working days for UK orders sent via Standard delivery,
20 working days for orders sent to Europe via Standard delivery,
25 working days for International orders sent via Standard delivery has passed.
We are unable to send replacement items until this period of time has elapsed.
More Returns Information
Please ensure all delivery address details are entered correctly. Once despatched, we are unable to amend delivery details. If you provide an incorrect or incomplete delivery address at the time of your order it will be your responsibility to pay all the associated re-delivery costs.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
